Terms and Conditions

CoffeePik Terms of Use
Jan 01 2019

Before you start using CoffeePik, our lawyers want you to know a few things. So read over this document and make sure you understand how it’s all going to work.
CoffeePik maintains the website https://coffeepik.com (and any associated device applications) (CoffeePik) is a platform provided by coffeePik (Us, We or Our). By using CoffeePik You agree to comply with the CoffeePik terms of use.

United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.

How CoffeePik Works ?

CoffeePik is a platform that connects buyers and sellers by enabling ends users (You) to select and purchase goods/services from participating third party advertisers (Advertisers). You will be required to pay for Your goods/services at the time of ordering through CoffeePik and are responsible for collecting/redeeming Your goods/services at a time and location agreed between You and the Advertiser.

If you would like a list of your last 10 transactions on CoffeePik you can email us at support@joinpik.com.

Fees and Charges

When You use CoffeePik we only charge fees of 12.5 % per transaction charges (excluding tax) on all transactions done through CoffeePik. No other Charges will be there from our side.‘’Visa and Master Card and AED ,SAR will be accepted for payment’’.Once the payment is made, the confirmation notice will be sent to the client in the app within an hour of purchase .

Refund and Cancellation

Refunds in UAE,Saudi Arabic

If Customer canceled before the order is accepted by Business , CoffeePik will charge customer 4% + AED 1 (excluding tax) of the Bill Amount as our Transaction fee

If Customer canceled the order after it is accepted by Business, CoffeePik will charge customer 14% + AED 1 (excluding tax) of the Bill Amount of which Business will receive 10% of Bill Amount

If Business canceled order before accepting the order from Customer, CoffeePik will charge business 4% + AED 1 (excluding tax) and will send full refund to customer

If Business canceled the order after accepting the order from Customer , CoffeePik will charge business 14% + AED 1 (excluding tax) and will send full refund to customer

We wont be charging any refund cost in USA

Refund will be done only through the original mode of payment

Responsibility for Content

You acknowledge that much of the content provided on CoffeePik relates to Advertiser products, services or information (Advertiser Content). Advertiser Content is not endorsed by Us and We do not warrant that Advertiser Content is accurate, reliable, suitable, complete or of a particular quality.

Your use of Advertiser Content will be on the terms and conditions agreed between You and the Advertiser. You must read all terms and conditions and make Your own enquiries with the relevant Advertiser directly and, if required, seek independent advice, before relying on Advertiser Content. We do not take ownership of any Advertiser Content, including any goods/services You may choose to purchase, at any time. You are responsible for enforcing any rights You may have.

PUT SIMPLY: Businesses are responsible for ensuring their products are correct on CoffeePik.

Unauthorised/Mistaken Transactions

If you believe there has been a mistake or unauthorised transaction on Your account, please notify us along with details of the transaction at support@joinpik.com and we will investigate it. We will respond to You within five business days. You may also have rights to dispute transactions relating to Coffee Pik charged to Your scheme (e.g. Mastercard or Visa) credit or debit card with your bank. If You have such a transaction, You should contact Your bank for more information.‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’

Intellectual Property

You grant Us and Our related bodies corporate a royalty free licence to use, reproduce, modify, adapt and communicate to the public the content that You provide to Us or We collect from You for the purposes of using CoffeePik.


Our commitment to privacy is set out here. We collect, use and disclose personal information on the terms and conditions set out in Our Privacy Policy. This includes using Your personal information to help Us improve Our products and services and getting in touch with You to let You know about goods, services or promotions that may interest you. Neither We nor You will use or disclose personal information, as defined within the Privacy of other parties unless that use or disclosure is necessary to fulfil obligations under this agreement, is otherwise agreed in writing between the parties, or is required by law.

Your Use of CoffeePik

By using CoffeePik You warrant and represent that you:

are capable of forming legally binding contracts;

will not provide Your CoffeePik log in credentials to any third party;

will not use CoffeePik in a way that breaches these terms of use, any laws or infringes any rights of third parties;

will not interfere with anyone else’s use of CoffeePik, including sending spam; and

will not copy, scrape or reproduce content from CoffeePik including information about third parties without their consent.

In consideration of the circumstances, and where We think it is reasonable to do so, We may suspend or terminate Your access to CoffeePik and reserve the right to take any appropriate steps at law to protect Our interests or those of third parties.’User is responsible for maintaining the confidentiality of his account’’

PUT SIMPLY: Don’t be that annoying person at a house party, otherwise we’ll have to politely ask you to leave (and by politely we mean suspend your account).

Remember, it's Your responsibility to be there to collect goods ordered through CoffeePik at the time and place agreed between you and the Advertiser. Failing to arrive at the collection point doesn’t count as a Refusal.

Mobile Security

Mobiles devices which do not have the manufacturer’s operating system installed on them, or that have been modified in a manner not authorised by the manufacturer, are untrusted mobile devices.

If you use an untrusted mobile device to access CoffeePik or You have installed applications on Your mobile device (other than those available from the manufacturer’s store), We will not be liable to You for any loss suffered.

Our Warranties and Limitation of Liability

Except for any express warranties set out in these terms and any term implied by law (that cannot be excluded) and Your rights under statutory guarantees provided under the consumer protection laws, We provide no warranties or guarantees to You (including in relation to the performance of CoffeePik).

’We will not trade with or provide any services to OFAC and sanctioned countries’’.

‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’

While We use due care and skill in relation to the provision of CoffeePik, neither We nor Our related bodies corporate warrant or guarantee that CoffeePik will be continuously available, free from errors or omissions or provided to You within a particular time. If We fail to comply with a statutory guarantee (if it applies) or any term of this agreement, then We limit Our liability for that failure (where it is fair and reasonable to do so in respect of a statutory guarantee) to either supplying Pik again, free of charge to You or paying You the cost of having Pik supplied again.

We are not liable for any loss to the extent that it was caused by You (for example, through Your negligence or breach of contract). You are not liable for any loss to the extent it was caused by Us.

Cardholder must retain a copy of transaction records and https://www.coffeepik.com policies and rules

PUT SIMPLY: We’re not perfect. If something goes wrong we’ll stop playing ping pong and sort it out for you.

Promotional terms and conditions

Our promotional terms and conditions can be found inside the CoffeePik app or website

We may change these terms
We may change these terms of use by publishing an updated version on CoffeePik and you may get a copy when accessing Pik next. Your continued use of CoffeePik following any change will indicate Your acceptance of the change. If the change has a detrimental impact on you but is required by law, or is necessary for technical or security reasons and we will try and give you 3 days prior notice of the change.

That’s it from our lawyers, enjoy using CoffeePik!